Customer Service Representative
About the Role
As a Customer Service Representative at KKRestore, you’ll be the first point of contact for clients during some of their most challenging times. Your role is crucial in ensuring that every client feels heard, supported, and confident in our ability to restore not just their property, but their peace of mind. You’ll manage inquiries, coordinate with the service teams, and ensure a seamless and empathetic communication flow.
Responsibilities
- Handle incoming calls and inquiries with professionalism and empathy.
- Schedule appointments and coordinate with the technical team to ensure timely service.
- Provide clear, accurate information about our services and the restoration process.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Collaborate with the team to improve customer service procedures and standards.
- Follow up with clients post-service to gather feedback and ensure satisfaction.
Requirements
- Proven experience in customer service, ideally in a related industry.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations with patience and grace.
- Strong organizational skills and attention to detail.
- Proficiency in standard office software and customer service platforms.
Nice-to-Have
- Experience in the restoration or insurance industry.
- Bilingual abilities (especially in Spanish, considering our diverse clientele).
- Knowledge of CRM systems.
About KKRestore
At KKRestore, we’re not just a team; we’re a community dedicated to making a real difference. We value every member’s contribution, encourage professional growth, and support work-life balance. Our commitment to excellence is reflected not just in our services, but in our workplace culture.
Perks
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and inclusive team environment.
- Flexible scheduling options.
- Employee wellness and engagement programs.